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Frequently asked Questions

 

 

What is lightweight concrete, and why is it preferred?

As Kalif Design, we are the first company in the lightweight concrete sector, producing contemporary and durable products with our specially developed formula. This unique formula, with a terrazzo texture developed by us, brings about decorative advantages such as a much more aesthetic, modern, and timeless appearance compared to traditional concrete, along with functional benefits such as lightweight and durability. To enhance the durability of the products we produce from our resistant mixture against impact and cracking, all our product groups include iron reinforcements, and double-layered insulation is used in pots to protect plants from adverse weather conditions. Thanks to these features, our products can be easily used both indoors and outdoors. Additionally, our products do not scratch or fade due to their flawless colors derived from the original appearance of natural stones and the absence of paint.

In which areas can our products be used?

Our products are suitable for both indoor and outdoor use.

Do the products stain?

Our products have been tested with different materials (water, wine, etc.), and there is no staining issue.

How to maintain concrete products?

You can easily clean your products with a damp cloth or any cleaning product.

How many years of warranty do the products have?

Our products have a 2-year warranty. Issues that may arise depending on the user are not covered by the warranty.

Do we offer custom production?

In addition to our existing designs, we can produce in custom sizes according to demand. We have had the opportunity to work not only with our existing collection but also with the special production requests of many landscape companies, furniture stores, botanists, pot manufacturers, architecture-construction offices, and end-users.

Do we have a physical store where we can see your products?

We have a showroom in the same building as our factory in Maltepe, Istanbul.

Is there an option for exchange? How can I make an exchange?

You can make an exchange within 15 days after receiving the product.

Is there an option for a return? How can I make a return?

You can return the product within 15 days after receiving it.

What is the delivery time?

Our delivery time is 20 working days for tables and 15 working days for other product groups. The delivery time may vary for high-volume purchases.

What are the payment terms?

We receive half of the payment before production and the remaining part before the products are shipped. If you prefer to pay in cash, you can make the payment via bank transfer/EFT, or if you want to pay by credit card, you can make the payment through the online POS link.

What are the shipping/delivery fees?

The prices on our website include shipping for both within and outside the city.

How does the delivery process work within the city?

We have our own transportation team, and transportation and installation within the city are our responsibility. After the production is completed, we will contact you to determine a suitable shipment day, and the products will be delivered to you on the agreed-upon date.

How does the delivery process work outside the city?

We work with contracted shipping companies outside the city. After the production is completed, we will contact you to determine a suitable shipment day, and the products will be delivered to you on the agreed-upon date.